FOR IMMEDIATE RELEASE
Media Contact: Ed Cohen
Companies Receive Awards for Excellence in Service
Long Island based company wins Gold Medal
HAMILTON, NJ – The Northeast Spa & Pool Association (NESPA) has recently named its winners for the Awards of Excellence Service Competition. Local company, Ultimate In Pool Care, Inc.of Bay Shore, NY has been awarded the Gold Medal for their exemplary customer service and customer relations.
This year fifty-seven (57) companies submitted two-hundred entries between the Builders Competition and the Service Competition. The numbers of companies entering is up from the recent years indicating the pool and spa industry is started to see a turnaround from the “Great Recession”.
Each company was judged by their customers, who were asked to rate the customer service they received over the last year. The companies were judged on six categories of service which included response time, service performance for repairs, employee appearance and attitude, recommendations and overall performance.
“Hearing directly from the customers, we learned first-hand that our members are committed to providing the highest level of customer service day in and day out,” said Bob Blanda, President of NESPA. “Many companies competed for the award this year with competitors being separated by mere tenths of a percentage point in many cases. The award is a way for us, as an association, to show our gratitude to those members who remain committed to excellence in service.”
“We, the staff, of The Ultimate in Pool Care are dedicated to developing and providing you with quality products and services. We believe in and promise to follow these business principles: Honesty, Quality, Service, Innovation, Partnership.”
The purpose of the awards is to recognize and reward NESPA members whose servicing and repairs of pools are partnered with excellence in customer service. The recognized companies meet the challenges while maintaining a positive, accommodating and informative attitude with their customers.
About the Northeast Spa & Pool Association
The Northeast Spa & Pool Association (NESPA) is the Northeast affiliate of the Association of Pool & Spa Professionals (APSP). Founded in 1958, the non‐profit association represents the pool and spa industry in the Northeast and serves members through extensive training programs, safety promotions, design competitions and compliance education. www.nespapool.org.
Download a pdf copy of this news release: NESPA Service Company Award News Release